Customer Support Specialist

Ann Arbor, Michigan, United States

Description

The Customer Support Specialist is responsible for performing all aspects of customer service and support related to Edelweiss+ and Edelweiss+Analytics products and services.

Key areas of responsibility include providing quality and friendly customer support, meeting service response time goals, troubleshooting user questions and problems, researching and answering customer questions, and engaging in improvement activities.

Requirements

Provide Customer Troubleshooting and Support

Engage in Process Improvements

Develop Product Expertise


Educational and experience requirements include:

This job description identifies the major responsibilities of this position. Employees may be required to perform other duties as assigned, to assist with executing the company's business model, promoting the company's culture, mission and values.

Benefits

Work in the heart of downtown Ann Arbor, Blue Cross Blue Shield benefits, 401K + matching, fitness membership, flexible work hours, great co-workers, and great company culture!

Our Company's Core Values

Cultivate Trust

Earn Respect

Open Communication

Build with Heart

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